Q. How can I pay for my order?
A. Kitking can take payment by card/debit card, cheque, Paypal, bank transfer or cash in house Credit/Debit Card. You can order and pay online or over the phone on 0116 262 7332, or in house. We do not charge a premium for this service.
Cheque – Please make all cheques payable to Kitking Ltd and post to 54 Syston Street East, Leicester, LE1 2JW. Please also put the name of the person who placed the order on the back of the cheque.
Bank Transfer – our bank details are as follows
Bank – Barclays
Account Number – 735692009
Sort Code – 20-25-85
For International payments please contact us.
Paypal – Our Paypal address is firstname.lastname@example.org Just forward the payment to us with your details. There is normally a 2% levy added for Paypal payments made from outside the European Union, so please add this to the total.
Q. Do you export?
A. Yes we supply all over the world. For European destinations there are standard shipping charges which can be found on our website. For destinations outside the EU, shipping costs are calculated on the size and weight of the order. Send us details of your enquiry and we can quote you. For destinations outside the EU we can take off the UK VAT Tax when buying adult sizes, which will save you about 17% of the goods value.
Q. How long will my order take to be delivered?
A. We carry large stocks of most items in the budget section of our site, so without decoration, delivery can be virtually the next day. For items in the branded section, an average without decoration is 7-10 days as we have to order the goods in for you.
If there are delays due to suppliers stock issues we will normally inform you within 24 hours of you placing the order. If your order has printing/embroidery, please extend these delivery times by 1-2 weeks. At certain busy times of the year this could be extended further.
Q. Can I order samples?
A. Yes you can. We cannot send them for free, so all we ask is that you purchase them from us and we would then refund anything you returned unwanted. For these small orders call us and we can reduce the shipping fees.
Q. Are all your products genuine?
A. 100%. All branded products are purchased directly from the relevant brands with no third party involvement.
Q. How do I get a quote or get an answer to a question?
A. We can quote over the phone on 0116 262 7332, or you can email your enquiry to email@example.com or you can fill your own basket on the website and then print it off.
Q. Can I order odd items further down the line when new players arrive?
A. Yes of course. Just get in touch with us.
Q. How do I progress my order?
A. We do not have an automatic system for telling you how much longer the order will take so contact us at firstname.lastname@example.org or call us on 0116 262 7332.
Q. Do you do a price match with other suppliers?
A. Yes we do. Contact us by email or phone and let us have the details. We may ask you to let us see the competitors quote and in most cases we can even beat the price.
Q. Do you print and embroider?
A. Yes we have in house facilities which allows us great flexibility for ‘urgent jobs’. Please see the main website for pricing options. If we can’t do it, nobody can.
Q. How do I inform you of what personalisation I need i.e. numbers, club badges, sponsors logos?
A. If ordering online there is an opportunity to add files to your order if you have specific names/numbers/sizes etc. There is a section ‘additional information’ where you can put this information. If ordering any other way, just email us the files after placing the order.
Q. Are you nice people to do business with?
A. Yes you will always find us friendly, attentive, and keen to help. We understand that teamwear is very complicated and you may need advice with your enquiry. So get in touch with us and we will assist and advise throughout the ordering process.
Q. Can I order with an official Purchase Order?
A. We only accept Purchase Orders from government based organisations (schools, colleges, universities, councils, NHS, etc). All football clubs, members of the public and private companies must pay at the time of ordering.
Q. Can I return items?
A. We are a business to business trade website, so all customers are deemed as business customers. This means that if we have supplied what you have ordered, you do not have an automatic right to be able to return the goods. If you have goods to return contact us by telephone or email to discuss the issues. If your returns have been approved we will send you a returns form to complete. You must then return the goods at your own expense.